Introduction
We want you to be fully satisfied with your purchase from Pratarasah. If for any reason you are not satisfied, the following refund policy explains how you can return your product and receive a refund.
1. Returns
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Returns must be initiated within 15 days of receiving the product.
2. Return Process
- To initiate a return, please contact our customer service team at contact @miniatureideaz.com . Provide your order number, the reason for the return, and any other relevant information.
- Our customer service team will provide you with a return authorization and instructions on how to return your item.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at +91 9886186935.
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +91 9886186935. and send your item to Miniature Ideaz Zuper Foodz Pvt. Ltd., No:7. 2nd Cross, PNB Layout, Doddakalasandra Post, Bangalore- 560062.
6. Shipping
- To return your product, you should mail your product to: Miniature Ideaz Zuper Foodz Pvt. Ltd., No:7. 2nd Cross, PNB Layout, Doddakalasandra Post, Bangalore- 560062.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over ₹2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. Contact Information
- For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@miniatureideaz.com.com or by mail using the details provided below:
Phone number: +91 9886186935.
Miniature Ideaz Zuper Foodz Pvt. Ltd.
No:7. 2nd Cross, PNB Layout,
Doddakalasandra Post,
Bangalore- 560062
